Crowdline respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

• Account Information: Name, email, company name, and other details you provide when registering.

• Connected Platform Data: When you connect platforms like Shopify, Meta Ads, Klaviyo, or Google Ads, we access and store performance data, customer information, and campaign metrics as authorized through those integrations.

• Enriched Data: Demographic and behavioral information obtained through third-party enrichment services to enhance audience insights.

• Usage Data: How you use Crowdline, including analytics, feature usage, and cookies.

• Communications: Messages or feedback you send us.

2. How We Use Your Information

• To provide and improve our Services, including audience enrichment and analytics

• To generate insights, recommendations, and reports based on your connected data

• To respond to your requests and support needs

• To send important updates and communications

• For security, analytics, and legal compliance

3. Sharing Your Information

We do not sell your personal information. We may share data with trusted third-party service providers as needed to operate Crowdline (including data enrichment partners, cloud infrastructure, and analytics providers), or if required by law. Your connected platform data remains yours—we do not share it with other Crowdline customers.

4. Third-Party Integrations

When you connect platforms to Crowdline, you authorize us to access data according to each platform's API permissions. We only request the access necessary to provide our Services. You can disconnect integrations at any time from your account settings.

5. Cookies & Tracking

Crowdline uses cookies and similar technologies to analyze usage and enhance your experience. You can adjust your browser settings to refuse cookies.

6. Data Security

We use industry-standard security measures to protect your data, including encryption in transit and at rest, secure OAuth authentication, and isolated data storage. However, no system is 100% secure.

7. Your Rights

You may access, update, or delete your personal information by contacting us. You can disconnect platform integrations and request deletion of associated data. You can also unsubscribe from marketing emails at any time.

8. Data Retention

We retain your information as long as your account is active and as needed to provide our Services. Upon account deletion, we remove your data within 30 days, except where retention is required for legal obligations.

9. Children's Privacy

Crowdline is not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy. Significant changes will be communicated via email or in-app notification. Continued use of Crowdline means you accept the updated policy.

11. Contact

For privacy questions or requests, email us at privacy@crowdline.ai.